Services

Excellence in healthcare requires more than just technology—it demands a relentless commitment to safety and a culture where quality is woven into every process. At Health-Chex, we partner with organizations to build, assess, and strengthen the systems that protect patients and support providers. From proactive safety checks to nationally recognized accreditation standards, our Quality and Safety practice is designed to help you deliver care with pride.

Safety Checks

In a complex and fast-paced clinical environment, small oversights can have serious consequences. Our Safety Checks offering provides organizations with a fresh set of eyes—an objective, expert review of your clinical environments and workflows to identify potential risks before they result in harm.

We conduct thorough, systematic evaluations of:

• Clinical Spaces: Examining exam rooms, nursing stations, and procedure areas for adherence to safety protocols and infection control standards

• High-Risk Processes: Reviewing medication management, handoff communications, and emergency response procedures

• Documentation Practices: Ensuring that safety-related documentation is complete, accurate, and consistent with regulatory expectations

• Safety Culture: Assessing whether your staff feel empowered to speak up about concerns and whether reporting systems are functioning as intended

Following our review, you receive a detailed report with actionable recommendations—prioritized by risk level—so you can address the most critical issues first. Safety Checks can be scheduled as a one-time assessment or as part of an ongoing partnership to support continuous improvement.

NCQA Accreditation Services

Achieving and maintaining NCQA accreditation is a mark of excellence that signals to patients, payers, and partners that your organization is committed to the highest standards of quality and accountability. The process, however, can be complex and resource-intensive. Health-Chex is here to guide you through every step.

We offer comprehensive support for organizations seeking:

• NCQA Health Plan Accreditation

• NCQA Patient-Centered Medical Home (PCMH) Recognition

• NCQA Credentialing Accreditation

Our services include:

Readiness Assessment
We begin by evaluating your current policies, procedures, and performance against NCQA standards. This gap analysis gives you a clear picture of where you stand and what work lies ahead.

Policy and Process Development
NCQA accreditation requires documented policies that align with specific standards. We help you develop or refine the necessary documentation, ensuring it reflects both regulatory requirements and your organization’s unique context.

Evidence Organization
One of the most time-consuming aspects of NCQA accreditation is gathering and organizing the evidence required for submission. We work with your team to identify, collect, and format the documentation that demonstrates your compliance.

Staff Education and Training
Your team needs to understand not just what NCQA requires, but why it matters. We provide training to help staff at all levels embrace the standards and integrate them into daily practice.

Mock Surveys and Final Preparation
Before you submit or welcome surveyors on-site, we conduct rigorous mock surveys to identify any remaining gaps and build your team’s confidence. We want you to walk into your review knowing you are ready.

Whether you are pursuing NCQA accreditation for the first time or preparing for re-survey, we serve as your thought partner, coach, and advocate throughout the journey.

Workflow Analysis & Re-Engineering

Technology and processes should enhance how your people work, not hinder them. Our team conducts thorough workflow analysis to identify bottlenecks and design streamlined processes that support safe, efficient care delivery. We partner with you to re-engineer workflows that reduce burden on clinical staff while improving patient outcomes—always with an eye toward quality and safety.

Solution Validation

Before you go live with a new system or process, you need to know that it works exactly as intended—and that it supports safe, high-quality care. With our Solution Validation Service, we confirm that your technology and workflows align perfectly with your specifications and clinical practices .

Our rigorous testing covers all possible scenarios to prevent production disruptions. We provide you with a comprehensive validation report complete with key stakeholder endorsements. This isn’t just about avoiding problems—it’s about ensuring your investment operates safely and effectively from day one .

Implementation Assessment

The period following a go-live or significant process change is critical for understanding what’s working and what needs adjustment. We conduct thorough post-implementation assessments to capture insights, identify opportunities for improvement, and ensure that your quality and safety goals are being met .

Patient-Centered Design

At the heart of every quality and safety initiative is the patient. Effective clinical processes must support safe, effective, efficient, and timely delivery of healthcare that is truly patient-centered . We help you design systems and workflows that keep the patient at the center of every decision—because when patients are safe and feel cared for, everyone wins.

Clinical Risk Mitigation

We help organizations identify potential areas of clinical risk before they become problems. Through careful analysis of workflows, policies, and technology interactions, we support your efforts to create a safer environment for both patients and providers. Our proactive approach helps you move from reactive problem-solving to a culture of prevention.